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1)  How secure my online shopping?

All transactions at lullabybabystore.com are SSL encrypted. We ensure you that your details are 100% protected.

 

2) why should i join lullabybabystore.com mailing list?

 

when you sign up with us, we keep you informed about upcoming discounts, new products and some speacial discounts for only our subscribed customers.

 

3)How long do you need to ship my order? 

 

Every product is made by hand with care. Please allow up to 5 business days* for us to complete your order to be made and prepared for shipment. 

 

*processing time is between 3-5 business day. Some customized orders may take longer depending on the request

Dresses may take approximately 7 business days to make

 

4) How long does it take to receive my order?

 

Standart shipping takes approximately 2-8 weeks

 

Express shipping ( DHL express, UPS or FEDEX/TNT ) takes 1-4 business days to arrive after we ship

 

* Please leave your Phone number and email address. THIS IS MANDATORY FOR EXPRESS SHIPPINGS.

 

Attention:

-We will not be liable for package lost or damaged in transit.Stolen by someone or item is lost when left at door, but shown as delivered. The customer is liable to locate and/or contact the carrier service for any lost package left at the door. To ensure that no disputes arise due to this, please make sure that somene is there to receive the package when courier delivery is attempted

-The customer will, without exception, beat the cost of lost/damaged items due to incorrect address. Please make sure , your shipping address is correct

- If shipping carrier left notice and attempted to deliver package to you and for any reasons package is returned to us or lost in transit back to us , you will be liable for full value of items and shipping fee

- if item returned to us, you will be liable to pay shipping fee again

- Once we provided tracking number, it is customer’s responsibility to track package and in delivery problems contact their local post office or express shipping company (if you choose express) to resolve any delivery related issues

DON’T WORRY WE ARE ALWAYS HERE TO ASSİST YOU AS WELL:) 

 

5) What pacifier brands do you use? 

 

We use Avent and Nuk pacifiers

 

6) How do ı clean & care for my pacifier?

 

All pacifiers, clips, cases and bottles containing crystals should be HAND-WASHED ONLY in lukewarm soapy water. Perfumes, creams, lotions, and makeup all contain substances than can affect plated jewelry. Some soaps and detergents are stronger and harsher than others. Any substance that isn’t PH neutral can potentially affect your plated jewelry. 

 

7) Will the crystals easily fall off or detach?

Our Nuk Crystal Pacifiers and Pacifier Clips are of the highest quality, strongly attached & we use non-toxic glue. Once the baby is able to throw, chew or damage the product, there is a chance that a crystal may detach. All items are delicate and should be handled with care. Adult supervision is required.  

  • DISCLAIMER: Our Pacifiers and Baby Accessories are novelty items. Crystals and other decorations on the product may detach and pose a choking risk. NEVER leave your child unattended with our items. The customer agrees that the use of the product is entirely at the customer's own risk. Liability in regards to the use of this product lies on the buyer. Lullaby Baby Store is not responsible for any risks and any lost/stolen items.

8) Do you accept Refund/exchanges?

 

-Yes we do. Refund is only with Store Credit

 

- customized orders dont have any Refund and exchange option. 

 

-Request cancellation within:12 hours of purchase by sending email to info@lullabybabystore.com as subject REFUND

 

- if you want return the item. Contact with us within 3 days of delivery and ship item 7 days of delivery. ( customer will pay shipping fee for return and all custom expenses) 

 

Condition of Return: Buyers are responsible for return shipping costs and all custom tax/expenses. If item not returned us in its original conditions, the buyer is responsible for any loss value

 

After we receive your product, please allow us 3 business days for our team to process it. After that we will refund you as Store Credit by sending email

 

9) Is there any expry date of my store credit?

No, store credits never expire. You can use it whenever you want

 

10) Do you have a physical store? 

No, we only sell our products online, end of 2020 we will have an actual store in London

 

11) Where do you ship my orders ? 

We have warehouses in Turkey/Istanbul , USA/Miami , UK/London . Depends on your order and stock availability , we will ship one of our warehouse.

12) My question isn’t listed above. How can I contact you?

Lullabybaby store loves to connect with its customers and is happy to answer any additional questions that you may have. If your question isn’t listed above you can send us a message through our  Contact Page if you have any additional inquiries. Or simply just send us an email         info@lullabybabystore.com

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